Q. As a event registrant, will I receive a refund?
A. All registration purchases will be refunded to the original form of payment. We will issue a full refund for the tickets or deposits you purchased at the time of registration. A confirmation email and refund receipt will be emailed to you when we have completed the refund. Refunds take 5 to 7 business days to post to your credit card. If you have purchased via check or wire transfer, we will contact you directly to verify refund options. If you have not received a refund email by March 31, 2020, please contact firstname.lastname@example.org.
Q. What will happen to my hotel reservation?
A. Hotel reservations made through the Eventbrite registration system will be cancelled.
IMPORTANT: If you booked a hotel reservation outside of the Eventbrite registration system or added additional room nights, it is your responsibility to cancel and confirm the refund status on any deposits paid.
Q. Will the Foundation provide reimbursement for booked travel costs?
A. No, the Foundation will not provide reimbursement for airfare or other travel costs. Many airlines and hotels are offering flexible refund options at this time due to the COVID-19 situation. Please contact your airline directly to review options.
Q. Will the events be rescheduled to another date?
A. We have no plans to reschedule our events for the spring of 2020. While we are disappointed not to be gathering this spring, we are excited to host our fall 2020 and spring 2021 events. Please save the date for the fall 2020 Ignite Retreat, which will take place October 16 – 18, 2020 in Asheville, NC at Blue Ridge Assembly. We will share additional updates soon.
Q. I am a Sullivan Scholar who was planning to attend the Ignite Retreat as part of my scholarship requirement. Will my scholarship be affected?
A. No, as the Foundation is not rescheduling the Ignite Retreat this semester, we are waiving this participation requirement for the 2019-20 scholarship recipients. Please make plans to attend our fall 2020 or spring 2021 student programming.
Q. Who do I contact for more information?
A. Please contact email@example.com for any other questions.